Privacy Policy

Last Updated: 23 May 2024

At NaturalHealthFirst.com, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Demographic information (age, gender, location)
  • Health and wellness preferences
  • Payment information (processed securely through third-party processors)
  • Account credentials (username, password)
  • Communication preferences

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring website information
  • Cookies and similar tracking technologies
  • Search queries within our site

Third-Party Information

We may receive information about you from third parties such as:

  • Social media platforms (if you connect your accounts)
  • Analytics providers
  • Advertising partners
  • Payment processors

How We Use Your Information

Primary Uses

We use your information for the following purposes:

  • Providing and improving our health and wellness content
  • Personalizing your website experience
  • Sending newsletters and health-related communications
  • Processing transactions and subscriptions
  • Responding to customer service inquiries
  • Conducting surveys and research

Marketing and Communications

  • Sending promotional emails about natural health topics
  • Sharing relevant product recommendations
  • Notifying you about new content and features
  • Providing customized health tips and advice

Legal and Administrative

  • Complying with legal obligations
  • Protecting our rights and preventing fraud
  • Enforcing our Terms of Service
  • Maintaining website security

Information Sharing and Disclosure

We Do Not Sell Personal Information

NaturalHealthFirst.com does not sell, rent, or trade your personal information to third parties for monetary gain.

Limited Sharing Circumstances

We may share your information in the following situations:

  • Service Providers: With trusted third-party vendors who assist in website operations
  • Legal Requirements: When required by law or to protect legal rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • Consent: With your explicit permission for specific purposes

Third-Party Services We Use

  • Google Analytics (website analytics)
  • Email marketing platforms (MailChimp, ConvertKit, etc.)
  • Payment processors (PayPal, Stripe)
  • Social media plugins
  • Content delivery networks

Cookies and Tracking Technologies

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand website usage patterns
  • Marketing Cookies: Enable personalized content and advertising
  • Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Accept only first-party cookies
  • Delete existing cookies
  • Receive notifications before cookies are stored

Data Security

Security Measures

We implement industry-standard security measures to protect your information:

  • SSL encryption for data transmission
  • Secure server environments
  • Regular security audits and updates
  • Restricted access to personal information
  • Employee training on data protection

Data Breach Protocol

In the event of a data breach, we will:

  • Notify affected users within 72 hours
  • Report to relevant authorities as required
  • Take immediate steps to secure compromised data
  • Provide clear information about the incident

Your Rights and Choices

Access and Control

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your personal information
  • Opt-out of marketing communications
  • Request data portability
  • Object to certain data processing

Communication Preferences

  • Unsubscribe from email newsletters at any time
  • Update your communication preferences in your account settings
  • Contact us to modify your subscription preferences

Account Management

  • Update your profile information
  • Change your password
  • Delete your account and associated data
  • Download your personal data

Data Retention

Retention Periods

We retain your information for the following periods:

  • Account Information: While your account is active plus 3 years
  • Transaction Records: 7 years for tax and legal compliance
  • Marketing Data: Until you opt-out or 2 years of inactivity
  • Analytics Data: Anonymized after 2 years

Deletion Requests

Upon request, we will delete your personal information unless retention is required for:

  • Legal compliance
  • Fraud prevention
  • Completing transactions
  • Exercising free speech rights

Children’s Privacy

Age Restrictions

NaturalHealthFirst.com is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Parental Rights

If we discover we have collected information from a child under 13:

  • We will delete the information immediately
  • We will not use the information for any purpose
  • Parents may contact us to review or delete their child’s information

International Users

Data Transfers

If you are located outside the United States, please note that:

  • Your information may be transferred to and processed in the United States
  • We ensure appropriate safeguards for international transfers
  • Your use of our website constitutes consent to such transfers

Regional Privacy Laws

We comply with applicable privacy laws including:

  • General Data Protection Regulation (GDPR) for EU residents
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable regional privacy regulations

California Privacy Rights

CCPA Rights

California residents have the right to:

  • Know what personal information is collected
  • Delete personal information
  • Opt-out of the sale of personal information
  • Non-discrimination for exercising privacy rights

Shine the Light Law

California residents may request information about third-party sharing for direct marketing purposes once per year.

Updates to This Privacy Policy

Notification of Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Displaying a prominent notice on our homepage
  • Updating the “Last Updated” date at the top of this policy

Your Continued Use

Your continued use of our website after policy updates constitutes acceptance of the revised terms.

Contact Information

Privacy Questions

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Contact Us

Response Time

We will respond to privacy-related inquiries within 30 days of receipt.